TABLE OF CONTENTS
Overview
Answers to the most common questions about accessing your Stack Internal Enterprise account, managing support portal access, and handling account changes.
Support portal access
I didn't receive my account activation email. What should I do?
Check your spam and junk folders, as activation emails are sometimes filtered. Delivery can take a few minutes. If the email still hasn't arrived, contact Stack Overflow Product Support.
My activation link has expired or isn't working. How do I get a new one?
Activation links expire after a set period. To get a new one:
- Contact Stack Overflow Product Support to request a new link.
- Click the link as soon as you receive it to complete your account setup. If you see a "This account has not been activated" error at login, the same steps apply.
How do I reset my password if I'm locked out of the support portal?
Use the password reset option on the login page at stackenterprise.freshdesk.com/support/login. Check your inbox, spam, and junk folders for the reset email.
If you still haven't received it, contact Stack Overflow Product Support. They can manually send you an activation email so you can set a new password.
You can't create a new account using an email address that's already registered.
How do I add team members to the support portal?
Contact Stack Overflow Product Support with the following details for each user:
- Full name
- Email address
- Role
Once added, they'll receive an activation email from Freshdesk. They should check their inbox, spam, and junk folders for this email, then click the activation link to complete setup before logging in.
Logging in
Why can't I log in to my Stack Internal Enterprise account?
Login issues are most commonly caused by browser extensions, VPNs, or ad blockers interfering with authentication. Try the following:
- Disable browser extensions, VPNs, or ad blockers.
- Switch to an incognito or private browsing window. If your account is expired or unactivated, check your email for an activation or reactivation link.
If the issue affects multiple users or persists after trying these steps, contact Stack Overflow Product Support with details.
Deletion and deactivation
Can I restore a deleted user's posts, comments, and reputation?
No. User deletion can't be undone. Admins have two deletion options:
- Delete user removes the account but retains all of their content, which is then attributed to a placeholder such as "User123" or the Community user.
- Delete user and their content removes the account along with all questions, answers, comments, and articles created by that user. In either case, the user's reputation can't be recovered. Use deactivation instead if there's any chance the user may return. Deactivation preserves all user data and allows reactivation via SAML authentication.
Privacy and account linking
Can I link my Stack Internal Enterprise account to my Stack Overflow or Stack Exchange account?
No. Stack Internal Enterprise is a separate, private environment and isn't linked to public Stack Internal or Stack Exchange accounts. This separation is intentional to keep your organisation's internal knowledge private.
If you have multiple email addresses associated with your Teams account, you can manage them through your logins in Account Settings.
Additional questions? Reach out to your Stack Overflow account representative or Stack Overflow product support.