TABLE OF CONTENTS
Any Stack Overflow Internal user can contact support to submit a help ticket. Certain issues will require an administrator from your organization to contact support.
Free
Free plan users have the following options:
- Submit a ticket with our support team on our support portal. Tickets should typically be answered within one business day.
Basic
Basic plan users have the following options:
- Submit a ticket with our support team on our support portal. Tickets should typically be answered within half a business day.
Business
Business plan users have the following options:
- Submit a ticket with our support team on our support portal. Tickets should typically be answered in four business hours.
Managed Business
Managed Business customers have a dedicated Customer Success Manager (CSM) as part of their plan. You have the following support options:
- Submit a ticket with our support team on our support portal. After-hours support is available if you submit a Sev 1 or Sev 2 ticket.
Tickets opened via our support portal are subject to our SLA based on the severity level.
Admins of managed accounts also have access to a dedicated CSM for non-technical issues. If you need contact information for your CSM, please reach out to our support team.
Enterprise
NOTE: Enterprise support is available to administrators only. If you're not an admin, have your site admin contact Stack Overflow support.
Enterprise customers have a dedicated Customer Success Manager (CSM) as part of their plan. Site admins have the following support options:
- Submit a ticket with our support team on our support portal. After-hours support is available if you submit a Sev 1 or Sev 2 ticket.
Tickets opened via our support portal are subject to our SLA based on the severity level.
Admins of managed accounts also have access to a dedicated CSM for non-technical issues. If you need contact information for your CSM, please reach out to our support team.