How to Contact Support for Stack Overflow Teams

TABLE OF CONTENTS

  1. Free
  2. Basic
  3. Business
  4. Managed Business

Available on Free, Basic, Business plans
Admin privileges required

Any Stack Overflow for Teams user can contact support to submit a help ticket. Certain issues will require an administrator from your organization to contact support.

Free

Free plan users have the following options:

  • Submit a ticket with our support team on our support portal. Tickets should typically be answered within one business day.

Basic

Basic plan users have the following options:

  • Submit a ticket with our support team on our support portal. Tickets should typically be answered within half a business day.

Business

Business plan users have the following options:

  • Submit a ticket with our support team on our support portal. Tickets should typically be answered in four business hours.

Managed Business

Managed Business customers have a dedicated Customer Success Manager (CSM) as part of their plan. You have the following support options:

  • Submit a ticket with our support team on our support portal. After-hours support is available if you submit a Sev 1 or Sev 2 ticket.

Tickets opened via our support portal are subject to our SLA based on the severity level.

Admins of managed accounts also have access to a dedicated CSM for non-technical issues. If you need contact information for your CSM, please reach out to our support team.

team_administration/TEAMS_how_to_contact_support_for_SO_teams.pdf

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